Terms of Service

Who We Are

Future Impact AI (ABN 14 674 934 877) is an Australian company based on the Gold Coast, Queensland. FlowLeads is a product of Future Impact AI in partnership with NullGlitch. In these terms, "FlowLeads", "we", or "us" means Future Impact AI. "You" or "Client" means the individual or business that engages our services.

These terms form a binding agreement between you and FlowLeads when you pay for a service, sign a proposal, or otherwise engage us to begin work.

Contact: hello@flowleads.com.au

Our Services

We offer three productised services. Each is described on our website at flowleads.com.au.

2.1 Lead Leak Audit — A$497

A 5-business-day diagnostic of your lead pipeline across eight categories. Delivered as a plain-English PDF report identifying your top leak points, a ranked action list, and a 30-minute walkthrough call with you to review findings.

2.2 Lead System Build — A$3,500

A complete lead-system build including channel and offer strategy, a dedicated landing page, Google or Meta ad campaign, speed-to-lead and follow-up automation, and a weekly reporting template. Delivered within 14 days of kickoff, subject to timely provision of required access and assets by you.

2.3 Lead System Care — A$1,600/month

Ongoing weekly optimisation of your lead system: ad performance management, weekly plain-English reports, and A/B testing. No lock-in contract — see Section 6.3 for cancellation. Performance commitment details are agreed in writing at the time of engagement.

2.4 Variations

Any work not described above is a variation. We will confirm variations in writing (email) with a separate fee before commencing. No variation is binding until confirmed.

Payment Terms

3.1 Lead Leak Audit

Payment of A$497 is due in full before we begin audit work. We do not commence until payment is confirmed.

3.2 Lead System Build

A 50% deposit (A$1,750) is due at project kickoff. The remaining 50% (A$1,750) is due upon delivery of the completed system. We will not hand over live campaign access or final assets until the balance is cleared.

3.3 Lead System Care

Care is billed monthly in advance on a recurring basis starting from your first active month. Payment is due within 7 days of the invoice date. There is no lock-in period — see Section 6.3.

3.4 Late payment

If payment is not received by the due date, we reserve the right to pause work until payment is cleared. We will not pause without notifying you first.

3.5 Ad spend

Ad spend (Google Ads, Meta Ads) is always paid directly by you to the relevant platform. It does not pass through FlowLeads. You own the ad accounts. See Section 9 for detail.

Australian Consumer Law

Nothing in these terms excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot be excluded by contract.

Under the Australian Consumer Law, our services come with guarantees that cannot be excluded. If we fail to provide a service with acceptable care and skill, or the service is not fit for the purpose for which it was supplied, you may be entitled to a remedy.

Where permitted by law, our liability for a failure to comply with a consumer guarantee is limited to supplying the service again or paying the cost of having the service supplied again.

Refunds

5.1 Lead Leak Audit

The audit fee is non-refundable once work has commenced, because the diagnostic work is performed regardless of whether you proceed further.

5.2 Lead System Build

If you cancel the Build before delivery, we will refund the unused portion of your payment on a pro-rata basis, calculated based on the percentage of project work completed at the time of cancellation. The 50% deposit covers kickoff, discovery, and early build work; if cancellation occurs after significant build work is complete, the refund may be reduced accordingly. We will provide a written breakdown of hours/work completed.

5.3 Lead System Care

Care is cancellable with 30 days written notice (email is sufficient). Once the current billing month is paid and in progress, that month is non-refundable. No further charges are raised after the 30-day notice period ends.

5.4 ACL remedies preserved

Nothing in Section 5 limits your rights under the Australian Consumer Law where a major failure has occurred.

Termination

6.1 By you

You may terminate any ongoing service (Care) with 30 days written notice. For project-based work (Build), cancellation is governed by Section 5.2.

6.2 By us

We may terminate the engagement with 14 days written notice. If we terminate without cause, we will refund any fees paid for work not yet delivered. If you have materially breached these terms (including non-payment after a 7-day cure period), we may terminate immediately with no further obligation.

6.3 Effect of termination

On termination of any engagement: we deliver all completed work to you; you retain ownership of your ad accounts, landing pages, and any deliverables you have paid for in full. Neither party is released from obligations that accrued before termination.

Intellectual Property

7.1 Client ownership of deliverables

Upon receipt of final payment, you own all custom deliverables created specifically for your engagement: your landing page copy and design, your ad creatives, your campaign structure, your tracking configuration, and your reports.

7.2 FlowLeads retains reusable frameworks

We retain ownership of our underlying methodologies, frameworks, templates, workflow automations, and tools that we use across multiple clients. The output applied to your business is yours; the tool used to produce it is ours. This distinction is unlikely to matter in practice — what you receive is a working, live system you own end-to-end.

7.3 Your pre-existing IP

You own everything you bring to the engagement: your branding, logo, existing copy, photos, ad accounts, and domain. You grant us a limited licence to use these assets for the purpose of delivering the service during the engagement.

7.4 Portfolio use

We may reference your business name and general engagement outcomes (e.g. "A plumbing client in Brisbane increased booked jobs by X%") in our portfolio and case studies. We will not disclose confidential information or publish identifiable content without your written consent.

Client Responsibilities

The quality of the work we produce depends on what you provide. You agree to:

• Provide requested access to your Google Ads account, Meta Business Manager, Google Analytics, and Google Business Profile within 3 business days of the kickoff date.
• Complete intake questionnaires and respond to clarifying questions within 3 business days.
• Retain ownership and administrative access to all ad accounts — we operate as a manager, not the owner.
• Provide written feedback on drafts within 5 business days. Delays caused by late feedback extend project timelines accordingly.
• Ensure that all information you provide to us is accurate and not misleading.
• Comply with Google Ads and Meta advertising policies for your industry and offers.

If delays in delivery are caused by your failure to meet the above, FlowLeads is not liable for those delays and project timelines extend accordingly.

Ad Spend Handling

FlowLeads does not handle, hold, or manage client ad spend. All payments to Google Ads and Meta Ads are made directly by you to those platforms using your own payment method on your own account.

We set up and manage campaigns within your account. You remain the account holder. This means:

• You can revoke our access at any time.
• Platform billing disputes are between you and Google/Meta — we have no visibility into or liability for billing issues on those platforms.
• If a platform suspends your ad account due to policy violations, we will assist you in resolving the issue, but we are not liable for revenue lost during the suspension (see Section 10).

Limitation of Liability

10.1 Cap on liability

To the maximum extent permitted by law, FlowLeads's total liability to you for any claim arising from or related to these terms or our services — whether in contract, tort (including negligence), equity, or under statute — is capped at the total fees paid by you to FlowLeads in the three calendar months immediately preceding the event giving rise to the claim.

10.2 Excluded losses

FlowLeads is not liable for any of the following, regardless of how they arise:

• Loss of revenue, profits, or business opportunity.
• Loss caused by suspension, restriction, or policy changes imposed by Google, Meta, or any other third-party ad platform.
• Loss caused by algorithm changes to Google Search, Google Maps, or Meta's ad delivery system.
• Loss caused by third-party outages (Vercel, Calendly, email providers, Google Workspace, etc.).
• Loss caused by your failure to meet responsibilities in Section 8.
• Indirect or consequential loss of any kind.

10.3 ACL savings clause

Sections 10.1 and 10.2 do not apply to any liability that cannot be excluded or limited under the Australian Consumer Law or any other applicable mandatory law.

10.4 Results are not guaranteed

We provide professional services and apply genuine expertise. We do not guarantee specific lead volumes, conversion rates, cost-per-lead outcomes, or revenue results. Outcomes depend on your market, competitors, ad spend, offer, and other factors outside our control.

Confidentiality

11.1 Mutual obligation

Each party agrees to keep the other's confidential information strictly confidential and not to disclose it to any third party without prior written consent, except:

• To employees or contractors who need it to perform work under these terms and are bound by equivalent confidentiality obligations.
• Where required by law or court order, provided the disclosing party gives the other party as much notice as legally possible.

11.2 What is confidential

Confidential information includes business strategies, pricing, customer data, ad account performance data, and any information marked "confidential" or that a reasonable person would consider to be non-public. It does not include information that is publicly available through no fault of the receiving party.

11.3 Duration

Confidentiality obligations survive termination of the engagement for a period of 3 years.

Privacy

We collect and handle personal information in accordance with our Privacy Policy, available at flowleads.com.au/privacy, which is incorporated into these terms by reference.

Governing Law and Jurisdiction

These terms are governed by the laws of Queensland, Australia. The courts of Queensland have non-exclusive jurisdiction to resolve any dispute arising from or related to these terms.

Dispute Resolution

14.1 Informal resolution first

Before commencing formal proceedings, both parties agree to attempt to resolve the dispute informally. The party raising the dispute must send a written notice (email to hello@flowleads.com.au) describing the dispute and their proposed resolution. The other party has 14 days to respond.

14.2 Mediation

If informal resolution fails within 28 days of the initial notice (or a longer period agreed in writing), either party may refer the dispute to mediation administered by the Queensland Law Society or a jointly agreed independent mediator. The cost of mediation is shared equally unless the mediator determines otherwise.

14.3 Courts

If mediation does not resolve the dispute within 30 days of appointment of a mediator, either party may commence proceedings in the courts of Queensland. Nothing in this section prevents a party from seeking urgent injunctive relief.

Updates to These Terms

We update these terms when our services, pricing, or legal obligations change. The "Last updated" date at the top of this page reflects the current version.

We notify active clients of material changes via email at least 14 days before the changes take effect. The updated terms are always available at flowleads.com.au/terms.

Continued engagement after the effective date of any update constitutes acceptance of the revised terms. If you do not accept the revised terms, you may terminate your engagement under Section 6.1.